Capital Residential Mortgage LLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
2. How We Use Your Information
We use collected data for:
• Providing and improving our services
• Processing transactions and payments
• Communicating with you about inquiries and appointments
• Enhancing website functionality
• Security and fraud prevention
• Maintaining records of communication preferences and consent
3. Text Message Terms of Service
Capital Residential Mortgage LLC provides SMS messaging related to mortgage services, appointment reminders, application updates, customer support, and important service notifications.
You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the message “STOP”, we will send you a confirmation SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages again. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can contact us directly at: [email protected] Phone: +1-941-284-9380 Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. If you have questions about your text plan or data plan, contact your wireless provider. If you have any questions regarding privacy, please read our privacy policy here: https://capitalresidentialmortgagellc.capital/registro
4. SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict safeguards to protect SMS opt-in information and consent records.
5. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
• SMS aggregators solely to deliver messages you consented to receive
• Providers contractually obligated to maintain confidentiality
Legal Compliance
• When required by law or court order
Business Transfers
• In mergers or acquisitions, data remains protected under this policy
All categories exclude text messaging opt-in data and consent.
6. Data Security
We maintain security safeguards including:
• Encryption of sensitive data
• Secure authentication systems
• Regular security audits
• Employee privacy training
• Backup and recovery protocols
No system is 100% secure, but we use industry-standard protections.
7. Cookies & Tracking Technologies
We use cookies to:
• Analyze traffic
• Remember preferences
• Improve functionality
• Measure effectiveness
Disabling cookies may limit site features.
8. Your Rights & Choices
You may:
• Access or update personal data
• Opt-out of emails
• Opt-out of SMS via STOP
• Withdraw consent
• Request processing details
• File a complaint if rights are violated
Contact us to exercise these rights.
9. Third-Party Links
We are not responsible for privacy practices of external websites.
10. Changes to This Policy
Updates will be posted with a revised effective date.
